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Welcome to A2 Feedback
Skip
Navigation A2 feedback has been created to give you the
opportunity to confidentially provide feedback - good or bad, on any
aspect of our service at A2 Housing Group.
So who is A2 feedback aimed at?
The answer is everyone who is connected to us!
Our customers - tenants and other occupiers of our
properties
Our partners - organisations, local authorities
and related agencies who partner A2 in our day to day activities
Our staff - whose opinions and thoughts are vital
to the successful future in which way we deliver our range of services
What do we want to hear from you?
We want to listen to any comments that can ultimately have a positive
impact to the way in which we can provide housing solutions in the
future. This may include:
Complaints and concerns - particularly if you feel
that your viewpoints are not being responded to through the normal
procedures
Comments and suggestions - thoughts as to how we
currently perform and deliver - detailed or simple suggestions that
just might lead onto greater things. It is so important for A2 to
get independent opinion - looking at ourselves from the inside is
never satisfactory!
Praise - it's always good to hear that we are doing
things right, and such feedback gives us the confidence to move forward
systems and procedures that work
What will we do with the feedback?
All feedback will be monitored by a senior management group at A2,
headed by John Knevett, Group Chief Executive. As the weeks and months
go by, our objective is to study comments submitted to A2 Feedback
and identify common trends that could in turn have real influence
on how we shape the organisation in the future. And in circumstances
where information provided is of particular importance, we will react
accordingly. Please note that your feedback comments will
not be responded to individually. All channels for normal
personal response are open, and in the case of complaints, our procedures
are set out within our standard tenant communication.
How will we keep you informed about A2 Feedback?
We will report each quarter on the levels and types of responses being
received by A2, with comment on any subject matters that are attracting
numbers of feedback and the importance that this may have. We will
also state any actions that have been made as a result of feedback
given. You will be able to see this information in three main communications:
Our newsletter for residents
Newsletter for staff, board members and our business partners
Annual Report - our summary of the previous year's activities and
achievements
How to make your comments to A2 Feedback?
Three simple ways.
By post:
A2 Feedback
Freepost
NAT4741
WOKING
GU21 7BR
By freephone:
Leave your message on the A2 Feedback answer recording service:
0800 0130127
By email:
info@a2feedback.co.uk
click on the address to send us an email
And finally...
A2 Feedback is a confidential feedback service. All messages are handled
externally to A2 Housing Group, and any names related to specific
feedback will be removed prior to submission to A2. Remember that
if and when you want a specific response to a point raised, please
follow the normal channels in contacting A2 Housing Group directly.
Our address is:
A2 Housing Group
Spelthorne House
Thames Street
Staines
TW18 4TA
Tel: 0845 408 6666
Fax: 0845 408 6600
E-mail: info@a2hg.co.uk
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